Blackboard or Email Support

The Information Technology Help Desk offers help services accessible via phone, Internet, email, or in person.  Contact USF IT for support with:

  • myUSF
  • Blackboard
  • Student email accounts
  • Connecting from home to the USF libraries

For further assistance with Blackboard, consult the detailed user guide or video tutorials.

Course Video or Media Support

Distance Learning and Instructional Media Services offers help services accessible via phone, internet, email, or in person. Contact Distance Learning and Instructional Media Servicesfor for assistance with:

Library Support for Online Learners
The Nelson Poynter Memorial Library's Online Learning Helpdesk provides specialized assistance to online learners and online educators.  Contact Distance Learning and Instructional Media Servicesfor for support with:

  • Research and instructional support
  • Reference Services
  • Loaning of materials
  • Ask-a-Librarian services

Elluminate Live! Helpline
Some faculty at USF use a Synchronous Virtual Classroom software application called Elluminate Live!® to conduct live classes online. If your instructor uses this software and you need help using it, contact the USF IT Help Desk first and if they are unable to assist you, call the Elluminate Helpline toll-free at 866-388-8674, option #2.

Also visit the Elluminate Support Page to prepare your system for Elluminate use and the Elluminate Self Help Portal for answers to some of your questions. If you are still not able to resolve your Elluminate issue, send an email to your instructor who should then contact the Elluminate Admin Team at USF.